Returns & Refunds Policy
At Aica Bathrooms, we want you to be completely satisfied with your purchase; if you are not, you can return your items within 30 days of delivery provided they are in their original, resalable condition. Please ensure all bathroom fixtures and glass panels are inspected for damage before initiating the return process.
Notify Our Team
Contact our customer service department via email or our online portal within 14 days of receipt to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully repackage your items in their original protective packaging, ensuring all hardware, manuals, and components are included to avoid restocking fees.
Arrange Collection or Postage
Depending on the item size, either drop off the parcel at an authorized point or schedule a professional courier collection for larger vanity units and shower enclosures.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing