Frequently Asked Questions
Everything you need to know about upgrading your bathroom with Aica Bathrooms.
What is the standard delivery timeframe for bulky items like shower enclosures?
Most large items are delivered within 3-5 working days. Once your order is processed, our specialist courier will contact you to schedule a convenient delivery slot to ensure your products arrive safely.
Do your glass products come with a safety guarantee?
Yes, all our shower screens and enclosures are manufactured using toughened safety glass that meets BS EN 12150 standards, ensuring maximum durability and safety for your home.
What is your return policy if I change my mind?
We offer a 30-day return policy. Items must be in their original packaging and in a resalable condition. Please note that once an item has been installed, it can no longer be returned unless it is found to be faulty.
Do you provide professional installation services?
Currently, Aica Bathrooms operates as a specialist retailer only. We recommend hiring a certified plumber or bathroom fitter to ensure your products are installed according to local building regulations and manufacturer guidelines.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options through PayPal and Klarna for flexible financing.
How do I care for my new bathroom fixtures to prevent limescale?
We recommend cleaning your glass and chrome surfaces with a soft cloth and mild soap. Many of our shower screens feature an 'Easy-Clean' nano-coating that repels water and prevents limescale buildup.